FAQ

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F.A.Q.’s

On this page we address some of most common questions asked of Lemira and provide you with important information concerning your orders.

How do I know what my child’s school requires?

You can log on to our web site and use your school password to find out which items are mandatory and which aren’t.

How many uniforms do I need to purchase?

Purchases must be made according to your needs and lifestyle.

Do I have to purchase everything at once?

All mandatory items must be purchased at once.

Why do I have to log in to order by school?

You must log in and use your school password so that you may have access to options and selections for your school only.

Where is my order delivered?

The orders are delivered twice a month to the school for free. Or can be delivered to your address of choice with extra shipping charges.

How long does it take to receive my order?

This information will follow once you place your order.

Can I pick up my order at the store?

Yes, by appointment only.

What are the payment options?

Lemira accepts cash, cheques, direct debit and credit card payments for the taking of orders. When the client is receiving orders, Lemira accepts payment by cash, direct debit and credit card. Please note that there is a $25.00 penalty charge for all NSF cheques.

How do I exchange something?

Exchanges must be done at store only. For more information, please consult our “exchange policy” section.

Can I order by phone?

No, orders can only be taken via website, fax or mail. Or directly in store with appointment only.

How do I order the right size?

You must follow Lemira’s instructions. For more information please consult Lemira’s Measuring Chart in the “Services for Parents” section.

What if my child needs a special size?

You must make an appointment at Lemira. These situations are handled in the store only.

Are there any extra charges for special sizes?

Yes according to the child’s measurements. For more complete details contact Lemira directly.

How do I wash the uniforms?

You must follow the label content instructions very carefully. Consult out Fabric Care section.

What are your business hours?

Please refer to our Contact section.