For Parents

Everything you need to know to dress your child

Orders, deliveries, sizing, care, we make your life easier.

Student in Lemira uniform

Orders and Delivery

Several options are available for ordering your child's uniforms.

📅

Regular Orders

Your child's school selects the dates, location and delivery method for all back-to-school orders. Lemira guarantees delivery before the school's deadline for all orders placed within the prescribed timeframe.

⏰

Late Orders

Orders placed after the school's deadline are not guaranteed for delivery by the start of the school year. Lead times can reach 6 to 8 weeks.

✍

New Enrollments

New students enrolled after the ordering period should contact Lemira for priority service.

💻

Online Orders

Available year-round. Free shipping with return slip included on all orders of $299 and over before taxes.

Order Pickup

Several options are available to you:

Free

Pickup at Lemira

Pick up your order directly at our Anjou office, no appointment needed. You will receive an email as soon as your order is ready for pickup.

Free

School Delivery

Monthly delivery directly to your child's school during the school year.

Fees apply

Home Delivery

Delivery to another location of your choice.

Payment Methods

In Store

  • Credit card (Visa, Mastercard)
  • Interac debit card
  • Cash
  • Money order
  • Certified cheque
  • Personal cheque (only as a deposit for an order)

Online

  • Visa
  • Mastercard

All online transactions are processed and secured by Global Payments.

A ten-day period is required for payment processing. A $35 fee applies to bounced cheques.

Exchanges, Refunds and Cancellations

Exchanges and Refunds

New items can be refunded or exchanged within 120 days of receipt, under the following conditions:

  • Items intact, unwashed, unworn
  • Original tags still in place
  • Restocking fees between $5 and 10% of the value may apply

Cancellations

A $35 fee will be charged for any cancelled order or full order return.

Alterations and Modifications

No exchanges and/or refunds on altered and/or modified items.

Warranty

Lemira offers a 120-day warranty on all its products, subject to compliance with care instructions. The warranty covers manufacturing defects.

Measurement Guide

To choose the right size, use our size chart (available on each product page) or the interactive Lemira tool that automatically suggests the ideal size based on your measurements.

Built-in growth tip: Consider adding some room to allow for growth if you are using the size chart. The Lemira tool takes this into account automatically, no need to manually add extra room!

Ask your child to stand straight but relaxed, without shoes. Keep the measuring tape straight.

Lemira pro tip: If your child's measurements fall between two sizes, always choose the larger one for more comfort and room to grow.

Measurements for Boys

  • Sleeve length, From the neck to the first knuckle
  • Chest, Full circumference under the armpits
  • Waist, Narrowest part
  • Hips, Widest part of the pelvis
  • Pant length, From the waist to the floor

Measurements for Girls

  • Sleeve length, From the neck to the first knuckle
  • Chest, Full circumference under the armpits
  • Waist, Narrowest part
  • Hips, Widest part of the pelvis
  • Pant length, From the waist to the floor
  • Tunic length, From the shoulders to the knees
  • Skirt length, From the waist to the knees

Garment Care Guide

Lemira is proud of the quality of its products. Our warranty is our commitment to you. It is important to follow the washing instructions on each garment's label.

Garment Type Washing Drying Ironing
Polo / Shirt Cold water, no bleach Hang dry Low temperature
Cardigans / Knits Turn garment inside out, delicate cycle, cold water Lay flat ,
Pants Machine wash, no bleach Hang dry Low temperature
Smocks Cold water, no bleach Hang dry ,

Important Tips

  • Never iron directly on logos
  • Avoid fabric softener
  • Use a colour-safe and eco-friendly detergent

Need help?

Our team is available to answer all your questions.

Phone: (514) 321-3720

Email: service@lemira.com

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